Return and Exchanges Policy
Returns must be sent back within 15 days of receipt. The product(s) must not be damaged or show signs of wear or abuse. The product(s) must be clean and all items (including any promotional items, the item’s case, etc.) must be returned. Everything returned must be in flawless condition if a refund is expected.
If any product(s) is being returned, an email must be sent to us prior to returning it so we can reply back with return instructions along with a return authorization number if need be.
Please ensure that the authorized return instructions have been read and followed before sending your parcel. All return parcels not correctly marked as per the authorized return instructions will be refused upon arrival.
All orders MUST be shipped back within 15 days of receipt in order for us to issue a refund or exchange. This means that we must be able to determine the date that the return parcel was sent using the parcel’s tracking information. You are responsible for the cost of the return shipment. Please ensure that the product(s) is packaged well to avoid damage during shipping. If the product is found loose in the parcel and is damaged due to poor packing, no refunds or exchanges will be permitted.
if there are no damages or problems either exchange them for the ones you have selected or issue you a refund. Minus a shipping charges & 25% restocking fee. It takes approximately 3-5 days for your
refund to come through from the transaction from which you paid for the product(s).
This is non-negotiable and Axed International reserves the right to make the final call.
Our shipments go through rigorous quality check processes
before they leave our warehouse, however there is a slight possibility
that the product could get damaged during shipment.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your replacement of the product
- Step 1: Contact our
Customer Support team via email (firstname.lastname@example.org) , Live Chat or
WhatsApp (+92 ) 330-327-0786
within 2-4 business days of receiving the order.
- Step 2: Provide us with your order invoice details and your request to replace/the defective/wrong items in your order.
- Step 3: In this case, we will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.